At Zencor Medical LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we may accept eligible returns within 30 days of delivery.
Eligibility for Returns
To qualify for a return:
Items must be unused, unopened, and in their original packaging
Products must be in the same condition as received
Proof of purchase or order confirmation is required
Non-Returnable Items
For safety and hygiene reasons, certain items cannot be returned, including:
Opened health or personal care products
Hygiene or sanitary items
Used mobility or support products
Clearance or final sale items
Gift cards
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at:
contact@zencormedical.com
Please include your order number and photos of the issue so we can assist you promptly.
Refund Processing
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within several business days, depending on your financial institution.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
Do not return any item without first obtaining return authorization from our support team.
Contact Us
For return questions or assistance, please contact:
Email: contact@zencormedical.com
